1. The access collection black hole You need Figma access, Google Analytics, WordPress admin, GitHub, and the client's Slack. You ask. They forward a password email from two years ago. You ask again. Their developer says they'll get back to you. Three days pass. The fix: Send a single, complete access list on Day 1 — not "we'll need some access" but the exact list, with specifics for each tool,
"OK, I understand the RPS formula. But is our RPS — actually — high or low compared to our industry?" Right after I published the RPS-definition guide last week, this was the most common question I got back from EC operators. They want to know where they sit, not just how to compute the number. Knowing your RPS is $1.20 means nothing if you don't know whether that's the industry median, the top qu